Information we collect
We collect information you provide, such as your name, email, phone number, business profile, service details, booking information, messages, reviews, and support requests. We also collect device, browser, approximate location, and usage information needed to operate, secure, and improve ARVOZO.
How we use information
- Provide accounts, storefronts, discovery, bookings, payments, reminders, reviews, and support.
- Protect ARVOZO, prevent fraud, enforce limits, and diagnose errors.
- Send transactional messages and, where permitted, business marketing communications.
- Understand product performance and improve accessibility and usability.
Businesses and service providers
When you book or contact a business, ARVOZO shares the information needed for that business to provide its service. We also use carefully selected providers for hosting, database, email, maps, analytics, and payment processing. Payment card details are handled by payment providers and are not stored directly by ARVOZO.
Appointment SMS privacy
When you opt in to appointment texts, we use your phone number, consent record, preferred language, and booking details to prepare and deliver transactional messages. We may share the minimum delivery information with our messaging provider and retain delivery status, error, and opt-out records to operate the service and honor your choices. We do not use appointment-text consent as consent to unrelated marketing. Replying STOP places your number on our SMS suppression list; we retain that suppression record so future messages remain blocked.
Location and public profiles
Business owners choose whether to publish an exact address, an approximate area, or withhold an address until appropriate. Customer location is used only when requested for nearby discovery or required to provide a service.
Retention and security
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and protect the platform. We use access controls, encrypted connections, and role-based permissions, but no online service can guarantee absolute security.
Your choices
You may update account and business information in ARVOZO, unsubscribe from eligible marketing messages, and request access, correction, export, or deletion by emailing privacy@arvozo.com. Some records may be retained where legally required or needed for fraud prevention and financial reconciliation.
Children and changes
ARVOZO is not directed to children under 13. We may update this policy as the service changes and will post the new effective date here. Material changes may also be communicated in the product or by email.
Contact
Questions about privacy can be sent to privacy@arvozo.com.